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Because it is the mistakes that cause aggravation and incur expense, the fundamental mandate of our company is to minimize error and maximize accuracy. Proof-positive - in the last 10 years, no dealer has surpassed SCI's success with individual sales and order accuracy.
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Finite space, furniture detail and the human factor ensure the unexpected will occur and problems will develop. We have developed processes and work hard to avoid the typical pitfalls, but perhaps more importantly, we fight complacency, acknowledge our mistakes and correct rather than excuse them.
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"It is a good thing to follow the first law of holes; if you are in one, stop digging". Denis Healey
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